Terms of Service

1. Introduction & definitions

These Terms of Service (“Terms”) form a binding contract between you (“you” or “User”) and RipVault (“RipVault,” “we,” “us,” or “our”), and govern your access to and use of the RipVault website, applications, and services (the “Service”).

In these Terms:

• “Coins” are platform credits denominated in “coins” (1 US dollar = 100 coins at the time of deposit). Coins have no monetary value outside the Service and are not redeemable for cash.
• “Virtual Item” means a digital representation of a trading-card-game card rendered inside the Service. Virtual Items are entertainment and collection content and are not securities, commodities, legal tender, or representations of any real-world currency.
• “Pack Opening” means a single instance of the Service’s digital card-opening experience, resulting in the delivery of Virtual Items to your in-platform collection.
• “Physical Delivery” means the optional fulfillment service in which RipVault ships a physical card corresponding to a Virtual Item in your collection.

2. Eligibility & user responsibility

You must be at least 18 years of age to create an account or use the Service. If you do not meet this requirement, you must not use the Service, and you must not create or maintain an account.

You are solely responsible for ensuring that your use of the Service complies with every law, regulation, and rule that applies to you, including the laws of the jurisdiction where you reside, the jurisdiction from which you access the Service, and any applicable workplace or institutional policies. RipVault makes the Service available to adults in the United States. RipVault does not provide, and nothing in the Service constitutes, legal advice about whether your particular use is lawful in your location; that determination is yours alone.

If the Service becomes unlawful in your jurisdiction after you have created an account, you agree to stop using the Service and to contact support to close your account.

3. Nature of the service

RipVault is a digital entertainment and collection platform. The Service lets you purchase Coins, exchange Coins for Pack Openings, and build a virtual collection of the Virtual Items you obtain. RipVault is not a gambling service, lottery, sweepstakes, wager, casino, sports book, game of chance for money, or money-transmission service. Specifically:

• Coins are platform credits, not money. You cannot withdraw Coins as cash, redeem them for cash, transfer them to another user, or cash out via any other means. A Coin holds value only inside the Service, as a way to access Pack Openings, cover the Physical-Delivery shipping fee, or receive coin credit via the sell-back feature described in §7.
• Virtual Items are digital collectibles. They are intangible entertainment content. Their in-Service utility is limited to display in your collection, optional sell-back for Coin credit, and optional Physical Delivery of the corresponding card as described in §8.
• Each Pack Opening is verifiable from its seeds. Every opening is implemented with a commit-reveal protocol (see /fairness) so you can reproduce your own result card-for-card from the seeds delivered to your session.
• No per-player odds adjustment. The Service does not modify a Pack Opening’s odds based on who is opening it or their session history. You pay the advertised Coin cost and receive a Pack Opening governed by the same configuration as every other user.

4. Accounts

You need an account to use most of the Service. You agree to provide accurate, current, and complete information when creating the account, and to keep it updated. You are responsible for any activity that occurs through your account, including any activity by people you permit to use your credentials. You must notify support promptly if you suspect unauthorised access.

One account per person. Accounts are personal to you and are not transferable. You must not sell, trade, or rent your account or your account credentials.

5. Coins, deposits, and non-redemption

Coins are issued by RipVault as a prepaid credit denominated in “coins.” Deposits are processed by a third-party payment processor (currently Square). By depositing you represent that the payment method is yours, that you are authorised to use it, and that the transaction is not fraudulent.

Coins are final upon deposit and are not redeemable for cash. You acknowledge and agree that:

• Coins cannot be transferred to another user, cashed out, converted to any external currency, or withdrawn in any form other than via Physical Delivery (§8) or sell-back (§7), both of which produce Coin credit or a physical card, not cash.
• Deposit amounts are non-refundable except as required by applicable law or as expressly provided in these Terms. Deposits are not investments and do not earn interest.
• RipVault may enforce per-user deposit limits, velocity checks, and anti-fraud holds. RipVault may, at its sole discretion, decline any deposit.
• Coin balances never expire while your account is in good standing. If your account is closed for cause under §11, any remaining Coin balance is forfeited.

6. Pack Openings and per-pull verification

Each Pack Opening costs the number of Coins displayed at the time you initiate the opening. When you start an opening, the Service publishes a commitment hash (SHA-256 of a server-generated random seed) to your session before you submit your client seed. The pack is resolved by HMAC-SHA256 against the resulting pair, with the server seed published at reveal time so you can reproduce the result yourself card-for-card.

The seeds delivered to your session are the only fairness representation RipVault makes about a Pack Opening. RipVault does not publish, certify, or guarantee any aggregate hit-rate statistics, long-run pull rates, or other realised-rate metrics.

No silent odds changes. RipVault will not silently modify the slot weights configured for a set. If the slot weights for a set are changed, RipVault will give reasonable advance notice on the set’s odds page before the change takes effect, and openings initiated before that effective time will resolve under the prior configuration.

No outcome guarantees. Because Pack Openings are probabilistic, RipVault makes no representation about the specific Virtual Items any particular opening will produce. You pay for the opening itself and the defined probability distribution, not for any specific card.

7. Sell-back (Coin credit only)

You may elect to have any vaulted Virtual Item returned to the platform in exchange for Coin credit. Sell-back is a voluntary in-platform exchange; no cash is paid, and nothing about sell-back causes funds to leave or enter the Service.

Sell-back is priced against the at-pull market value — the market price of the card at the moment you opened the pack that produced it. The percentage tier shown on the sell-back page is applied to that locked at-pull value, not to the current market price. If a card’s market value rises after your pull, the additional gain is yours only via Physical Delivery (§8); if its value falls, you receive the same Coin credit as if the market had not moved. This both caps RipVault’s economic exposure on each pull and prevents users from cycling pulls and sell-backs as a price-speculation mechanic.

Once a Virtual Item is sold back, the transaction is final. The Virtual Item is removed from your collection and the corresponding Coin credit is added to your wallet.

8. Physical Delivery

You may elect to have a physical card corresponding to any vaulted Virtual Item shipped to the address you have saved in your profile. Physical Delivery is optional; it is the only form of “withdrawal” supported by the Service, and no cash or monetary equivalent ever leaves the Service under any “withdrawal” pathway.

Physical Delivery costs a flat fee of 500 Coins per shipment, debited from your wallet when the shipment is queued. Each shipment is limited to 20 Virtual Items. Selecting more than 20 Items automatically splits the request into multiple shipments, each carrying its own 500-Coin handling fee. If your wallet does not contain enough Coins to cover all handling fees plus any value delta (described below), the entire request is rejected and nothing is debited; top up your wallet and try again.

48-hour price-lock window. Each Virtual Item carries an at-pull market value, locked at the moment of pull. Physical Delivery requested within 48 hours of pull is charged the flat handling fee only. After the 48-hour window, if the card’s current market value exceeds its at-pull value, you must additionally pay the difference (current market value minus at-pull value) in Coins as part of the shipment request. If the current market value is at or below the at-pull value, no value delta is charged. The exact total — handling fees plus any value delta — is shown to you in the confirmation dialog before any Coins are debited.

The 48-hour grace period and the post-grace value-delta charge apply only to Physical Delivery. Sell-back (§7) continues to be priced against the at-pull market value at all times, regardless of how long the Virtual Item has been in your collection.

Additional Physical-Delivery rules:

• RipVault sources the corresponding physical card from a fulfillment partner. Transit time depends on the carrier, your address, and card sourcing availability; typical windows are published on the Shipping Policy page.
• You must provide a valid, deliverable shipping address. Incorrect addresses, refused packages, and “undeliverable” returns are not eligible for a Coin refund of the handling fee; we may re-ship at your request for a new 500-Coin fee.
• Currently domestic (United States) shipping only. International addresses are not supported.
• The Virtual Item is marked as queued for shipping in your collection while fulfillment is in progress and is removed from your collection once the physical card ships. You cannot cancel a shipment once queued.

9. Prohibited conduct

You must not, and must not attempt to:

• Use the Service if you are under 18 or if use would violate any law that applies to you;
• Create more than one account, share an account, or sell/rent an account;
• Use any bot, scraper, automated deposit tool, seed-prediction attack, or any method of interacting with the Service other than the Service’s published UI and APIs;
• Circumvent or attempt to circumvent any age gate, deposit limit, self-exclusion, cooling-off, rate-limit, fraud control, or RLS boundary;
• Use stolen, charged-back, or otherwise unauthorised payment instruments;
• Interfere with, probe, or disrupt the Service, its security controls, or other users’ sessions;
• Use the Service to launder funds, evade tax, or violate sanctions or export-control laws;
• Resell Coins or sell accounts or Virtual Items outside the Service.

10. Suspension, termination, and forfeiture

RipVault may suspend or terminate your account at any time, with or without notice, for any reason we believe is necessary to protect the Service, our users, our payment processors, or ourselves, including any violation of these Terms, any suspected fraud, any chargeback, or any prohibited conduct under §9.

On termination for cause, any remaining Coin balance and any unshipped Virtual Items are forfeited. On termination without cause, RipVault will queue remaining vaulted Virtual Items for Physical Delivery to your most recent shipping address (one 500-Coin shipping fee will be waived if your Coin balance is zero and the forfeiture is at our initiative). Forfeiture of Coin balance is not a refund.

11. Disputes, refunds, and chargebacks

All deposits are final, save as required by applicable law. If you believe a deposit was processed in error, contact support before initiating a chargeback. Initiating a chargeback without first contacting support may be considered a breach of these Terms and grounds for account suspension under §10.

Physical Delivery damages or losses must be reported within 14 days of carrier delivery. See the Shipping Policy for the full claims procedure.

12. Intellectual property

The Service, its UI, code, branding, “RipVault” name, and all content we author are owned by RipVault or its licensors and are protected by intellectual-property laws. You receive a personal, non-exclusive, non-transferable, revocable licence to use the Service for the purposes described in these Terms.

Third-party marks. RipVault is not affiliated with, sponsored by, or endorsed by The Pokémon Company International, Inc., Nintendo, Creatures Inc., GAME FREAK Inc., The Pokémon Company, or any of their affiliates. All referenced trademarks, service marks, trade names, and copyrighted content belong to their respective owners and are used for identification and descriptive purposes only.

13. Disclaimers

The Service, including all Coins, Virtual Items, and any Physical Delivery, is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, RipVault disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

RipVault does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any defect will be corrected. You use the Service at your own risk.

14. Limitation of liability

To the fullest extent permitted by law, in no event will RipVault, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or in connection with the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not RipVault has been advised of the possibility of such damages.

RipVault’s aggregate liability to you for all claims arising out of or relating to these Terms or the Service is limited to the greater of (a) the US-dollar equivalent of the Coins you deposited in the 90 days preceding the event giving rise to the claim, or (b) US$100.

15. Indemnification

You agree to defend, indemnify, and hold harmless RipVault, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your content or actions caused damage to a third party.

16. Dispute resolution & arbitration

You and RipVault agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, not in court, and not on a class or representative basis. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in the English language, with a single arbitrator. The seat of arbitration will be Delaware unless you reside outside the United States, in which case the AAA’s rules will determine the seat.

Either party may seek injunctive or other equitable relief in court for claims relating to intellectual property, unauthorised access, or the enforcement or protection of intellectual-property rights. Claims under the small-claims court within a party’s home jurisdiction may proceed in that court.

Class-action waiver. You and RipVault agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. No arbitrator or court may consolidate more than one person’s claims or preside over any form of a representative or class proceeding.

17. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to §16 (arbitration), the state and federal courts sitting in Delaware have exclusive jurisdiction over any action not subject to arbitration.

18. Modifications

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice by email or in-product notice. Continued use of the Service after the effective date of a change constitutes acceptance of the new Terms. If you do not agree to a change, stop using the Service and close your account.

19. Contact

Questions, legal notices, and support requests: support@ripvault.gg.